Solutions for Various Vertical Markets

Communication Network partners with Avaya and Panasonic, who are our long term allies in the industry. Avaya is second to none in the industry as they are known for an open architecture, outspending rivals on research and development and own the Fortune 500, 100 as well as call center markets. 

Panasonic is a company known for feature-rich products, with an emphasis on the SMB sector and it offers powerful options that have a wide reach. 

Both companies prioritize investment protection by making solid products and upgrading processors and features on an ongoing scheduled basis.

We offer Unified Communications and Collaboration Platforms for:

  • Voice.
  • Video.
  • Messaging.
  • SMS.
  • Chat.
  • Fax.

Call Center Solution

We design and implement routing solutions with mixed with reporting and artificial intelligence for contact centers. Our systems are designed to route callers to specialized agents (skills-based routing), equally distributing them among a group of agents, or sending callers to your top few reps first. 

We can implement skills-based routing, have specialized music or instruction announcements dispersed while callers are put on hold, or we can call them back without losing their place in line.

Communication Network

We have the products and skills to implement a wide array of call center solutions. We can even store the reports for you when you want so that they can be readily available at the appropriate time.

We can improve your call center statistics.

Security

Security is very important in today’s business world. Networks are so much more complicated with the wireless devices and the national shortage of security professionals than they were even a decade ago. 

In order to maintain the security of your information or that of your clients, you need an experienced security expert. With just a short security conversation, Communication Network can recommend the right security products for your business. 

We have access to 22 different types of security products and hundreds of security professionals to ensure your company’s most vulnerable devices and concerns are addressed. From simple anti-virus protection to GAP assessments, we go the extra mile to ensure your data and your client’s information is protected. 

Security Services We Offer

  • Anti-virus.
  • Firewall.
  • Compliance (GRC-HIPPA-PCI-GDPR).
  • Database access management.
  • DDOS mitigation.
  • Document management system.
  • DRaaS.
  • Email filtering & encryption.
  • Employee education.
  • Endpoint.
  • Gap assessments.
  • Incident response.
  • Insider threat services.
  • Intrusion detection and prevention.
  • Secure messaging & faxing.
  • SEIM – Session Event Information Management.
  • Software perimeter.
  • URL Filtering.
  • Vulnerability management.
  • Cabling.

Schedule a free security assessment or ask us about periodic penetration testing or understand your IT system vulnerabilities.

New Construction Low Voltage Voice and Data Cabling

Voice and Data cabling is a favorite product line at Communication Network. With over 30 years of expertise pulling cable and installing fiber optics, we can help you decide on the throughput you’ll need from your voice and data network as well as how to effectively shelve things in your data closet. 

We also outline the pertinent EIA/TIA (electrical/telecommunications) standards pertaining to your project that we will meet on budget and on time. Protecting your cabling investment is what we do well.

Situational Alerting and Monitoring Systems

Communication Network Serves multiple vertical markets such as senior housing, healthcare, education, and government. We offer the industry's leading product solutions from Status Solutions, Accutech, Mitel and more.

Communication Network can design, install and maintain all your video monitoring and surveillance systems from the industry's leading manufacturers, including our longtime partner Panasonic. Panasonic provides industry-leading solutions to capture, record, manage, and analyze surveillance video. They offer the industry’s highest picture quality, mission-critical reliability and the industry’s lowest total cost of ownership.

Ask us about our small business monitoring bundles that are perfect for many storefronts. 

Empower your SMB or Enterprise business with Wireless Expense Management – The explosion of mobile devices, wireless communications, apps, and access to data outside the organization, have driven added costs and complexity. Shifting rate plans, BYOD (bring your own device), and newfound liabilities all pose added challenges for communication executives around the world. 

Let Communication Network provide a wireless expense management solution that will provide the insight and transparency required to simplify your wireless communication costs, enhance services, increase productivity, and improve regulatory compliance.